Why Isn’t My Pet’s Location Updating?

If your PetPal smart collar is not updating location data, try the following steps:
✔ Check GPS Signal: Ensure your pet is outdoors or near a window for better connectivity.
✔ Restart the Collar: Turn it off and on again.
✔ Verify App Permissions: The PetPal app must have location access enabled.
✔ Battery Check: If the battery is low, charge the device and try again.

If issues persist, contact PetPal Support via our Help Center.